Thank you for choosing Nueu Digitals for your web design needs. We strive to provide high-quality services to our clients. Please read this Refund Policy carefully before making any purchase to understand our policies regarding refunds.
At Nueu Digitals, we want to ensure the best possible experience for our clients. Due to the nature of our services, once a purchase is made and the project has commenced, all sales are considered final. We do not offer refunds or exchanges for services that have been initiated or completed.
Clients have the right to cancel a project before it commences, and in such cases, a partial refund may be considered. The refund amount will be determined based on the progress made on the project and any expenses incurred by Nueu Digitals up to the cancellation date.
To request a cancellation and potential refund, clients must contact our support team at support@nueudigitals.com with the subject line “Cancellation Request – [Your Project Name]” within 7 days of the initial purchase.
Refund requests will only be considered under the following circumstances:
Failure to Initiate Services: If Nueu Digitals fails to initiate the agreed-upon services within a reasonable timeframe, a full refund may be granted.
Defective Services: If the delivered services do not meet the specifications outlined in the agreement and cannot be reasonably rectified, a partial or full refund may be considered.
To initiate a refund request, please contact our support team at support@nueudigitals.com with the subject line “Refund Request – [Your Project Name].” Type the statement: “I want to cancel my project” from [“Your name”] and your request will be granted.
Refunds, if approved, will be granted within 1 business day but the processing is left up to the bank. The refund will be issued through the original payment method used for the purchase.
Nueu Digitals reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Nueu Digitals
support@nueudigitals.com
Thank you for choosing Nueu Digitals.